James M.O. Miller

Competent but communication could be more consistent

I engaged James M.O. Miller of Gowling WLG for a complex matter involving a potential misdiagnosis by a specialist. His recognition by Best Lawyers in Medical Negligence was a primary factor in my choice, and his foundational knowledge in this area is evident. During our initial consultation in his Ottawa office, he demonstrated a clear grasp of the procedural nuances between Ontario and Texas law, which was relevant to my cross-border situation. However, the experience was mixed. While the legal strategy he drafted was sound, there were noticeable delays in receiving updates. Responses to emails often took several business days, and at times, I felt I had to follow up to get clarity on next steps. For a professional malpractice case, where timelines and client anxiety are high, more proactive communication would have been beneficial. His analysis of the medical records was thorough, but managing client expectations around process and timing was just adequate. He is undoubtedly a capable attorney with the right expertise, but the service aspect didn't fully match the technical competency. The outcome of my consultation was satisfactory, but the journey there felt more disjointed than I had hoped for given his profile.